Created by: Sara McNamara
Use this playbook to build invisible defenses into your CRM or MAP: alerts that catch silent failures in routing, compliance, data quality, attribution, and campaign performance before they damage revenue or trust. This is one of the only ways youβll get out of what I call Triage Hell β being so stuck below day to day tickets and fire-drills that you canβt be strategic.
Define level of urgency before anything else. This helps align your team and response cadence β and set expectations with stakeholders/management.
| Severity | What It Means | Response Time | Channels |
|---|---|---|---|
| P1 | Revenue, legal, or data loss risks | 1 hour | Slack/email + ticket |
| P2 | Campaign, data, or enrichment issues | 24 hours | Slack/email |
| P3 | Maintenance or hygiene tasks | 72 hours | Email or weekly digest |
Iβm not going to go into extreme detail on these as the platforms change so frequently β but I wanted to point you in the right direction on how you might start to set up some of these alerts in each platform.
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